| Answers |
| 1. |
Yes. Our shopping cart processes
all the information by using the latest security technology: SSL
128-bit encryption.
|
| 2. |
Yes, your personal information
is securely stored in our Ecommerce database with the same SSL
128-bit encryption. You have the option to make this information
available for future orders when logging in, so that you do not have
to type it again when you come back and shop from us.
|
| 3. |
Absolutely not: We do not
sell, trade, or share any of your information with anyone under any
circumstances. Click here to review our
Privacy Policy.
|
| 4. |
Credit cards are charged at
the time of the order, before the order is shipped out. You will
receive notification by e-mail if the payment was
approved.
|
|
5. |
Our shipping costs are as
follows:
Standard Delivery (2-5 working days) Please Note that
over the Christmas period between 17th December 2010-4th Jan 2011
orders maybe delayed due to bank holidays and the warehouse
operating with limited staff. We will endevour to send
your order out within the stated standard times.
| Weight in kg
|
Cost |
| 0 - 0.1 |
1.67 |
| 0.1 - 0.25 |
2.01 |
| 0.25 - 0.5 |
2.45 |
| 0.5 - 0.75 |
2.86 |
| 0.75 - 1 |
3.34 |
| 1 - 2 |
4.91 |
| 2 or over |
7.00 |
Next Day Delivery
| Weight in kg
|
Cost |
| 0 - 0.1 |
6.00 |
| 0.1 or over |
7.00 |
|
| 6. |
You can check on the status of your order by
clicking on Order Status or by
clicking on the link on your order confirmation e-mail to review
your order.
|
| 7. |
If a tracking number is
assigned to your order, you can track the order by logging in to the
Order Status and reviewing your
order. Please note that some shipping methods do not assign
tracking numbers to your order.
|
8.
|
Yes, you can collect your
order from our warehouse, but this must be by prior
arrangement. During the checkout process, simply choose the
"Customer Pick up" shipping method, and then once the order is
placed, please contact us on 01707 269 999 or email us at sales@micdirect.net to arrange
a mutually convenient time to collect.
|
| 9. |
If you forgot your password,
you can retrieve it by clicking on the Forgot Password link on the
Order Status page or during the
checkout process while placing a new order.
|
| 10. |
Our return policy is
available on the Terms of Sale
agreement.
|
| 11. |
There are various ways of
finding a product. You can browse our online store through
categories by clicking on the main menu button links to find what
you are looking for, you can also click on 'Search' and type a
search term related to what you are looking for and all
corresponding results will be displayed.
|
| 12. |
There are links and buttons
on the site to get you where you want to go. Products are available
from the main menu and under the "Products" button link, you can
also view informational web pages that we have set up so you can get
some information on our company and our products.
|
| 13. |
Yes you can email your order
through to sales@micdirect.net however we
may require a contact phone number to gain more information about
your order to discuss payment details. If you are having trouble
placing your order on-line or require further assistance with
ordering then please do not hesitate to contact us on 01707 269
999.
|
14.
|
Information about our company
is available on the About Us
page.
|
| 15. |
Our contact information is
provided on our Contact
Page.
|
