MIC
 

 

 

 

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FAQ
1. Is it secure to order from this site?
2. Do you keep my personal information?
3. Do you sell or trade any of my information?
4. When will my credit card be charged?
5. What are your shipping costs?
6. Has my order been shipped?
7. How do I track my order?
8. I am local to your warehouse, can I collect my order?
9. I forgot my account password. How do I retrieve it?
10. What is your return policy?
11. How do I find a product?
12. How do I navigate through the site?
13. Can I place my order by phone or email?
14. How can I get information about your company?
15. How do I contact you?
 
Answers
1. Yes. Our shopping cart processes all the information by using the latest security technology: SSL 128-bit encryption.
 
2. Yes, your personal information is securely stored in our Ecommerce database with the same SSL 128-bit encryption. You have the option to make this information available for future orders when logging in, so that you do not have to type it again when you come back and shop from us.
 
3. Absolutely not: We do not sell, trade, or share any of your information with anyone under any circumstances. Click here to review our Privacy Policy.
 
4. Credit cards are charged at the time of the order, before the order is shipped out. You will receive notification by e-mail if the payment was approved.
 

5.

Our shipping costs are as follows:

Standard Delivery (2-5 working days) Please Note that over the Christmas period  orders maybe delayed due to bank holidays and the warehouse operating with limited staff. We will endevour to send your order out within the stated standard times.

Weight in kg Cost
0 - 0.1 1.67
0.1 - 0.25 2.01
0.25 - 0.5 2.45
0.5 - 0.75 2.86
0.75 - 1 3.34
1 - 2 4.91
2 or over 7.00


Next Day Delivery

Weight in kg Cost
0 - 0.1 6.00
0.1 or over 7.00

6.

You can check on the status of your order by clicking on Order Status or by clicking on the link on your order confirmation e-mail to review your order.
 

7. If a tracking number is assigned to your order, you can track the order by logging in to the Order Status and reviewing your order. Please note that some shipping methods do not assign tracking numbers to your order.
 
8.
 
Yes, you can collect your order from our warehouse, but this must be by prior arrangement. During the checkout process, simply choose the "Customer Pick up" shipping method, and then once the order is placed, please contact us on 01707 269 999 or email us at sales@micdirect.net to arrange a mutually convenient time to collect.
 
9. If you forgot your password, you can retrieve it by clicking on the Forgot Password link on the Order Status page or during the checkout process while placing a new order.
 
10. Our return policy is available on the Terms of Sale agreement.
 
11. There are various ways of finding a product. You can browse our online store through categories by clicking on the main menu button links to find what you are looking for, you can also click on 'Search' and type a search term related to what you are looking for and all corresponding results will be displayed.
 
12. There are links and buttons on the site to get you where you want to go. Products are available from the main menu and under the "Products" button link, you can also view informational web pages that we have set up so you can get some information on our company and our products.
 
13. Yes you can email your order through to sales@micdirect.net however we may require a contact phone number to gain more information about your order to discuss payment details. If you are having trouble placing your order on-line or require further assistance with ordering then please do not hesitate to contact us on 01707 269 999.
 
14.
 
Information about our company is available on the About Us page.
 
15. Our contact information is provided on our Contact Page.
 
 


MIC, The io Centre, Unit 3, Hearle Way, Hatfield Business Park, Hatfield, England, AL10 9EW, United Kingdom
Tel: 44-01707-269999, Fax: 44-01707-269911
 

 

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